Frequently Asked Questions
OUR COMPANY
IS GREENTON ENGINEERING CERTIFIED FOR QUALITY MANAGEMENT SYSTEM?
Yes, we are certified by TÜV Sud for ISO:9001 Quality Management System since 1998. Greenston Engineering has been one of the first Italian companies to obtain the new Certification ISO 9001:2015. It is an important upgrade of the previous ISO 9001:2008 certification. This result has been reached thanks to the constant improvement of our business and the will to further increase the quality of our products for the customers satisfaction.
ARE GREENSTON ENGINEERING CHEMICAL PUMPS COMPLETELY PRODUCED IN ITALY?
Yes, our chemical pumps are 100% Made-in-Italy. Greenston Engineering guarantees the quality of the Italian products. We design, assemble and test our pumps for dangerous liquids in our factory, which is located in Italy, near Milan. Moreover, all our chemical pump for acids parts are supplied only by Italian companies, which are carefully selected and qualified by us. We are able to maintain such an high quality both by paying attention to every product detail and thanks to our designers and workmen experience. These quality standards are typical of the Italian products.
AFTER SALES SERVICES
IF I HAVE TO SEND A GREENSTON ENGINEERING CHEMICAL PUMP FOR REPAIR/MAINTENANCE, HOW DO I PROCEED
You can send Greenston Engineering pumps for dangerous fluids to our workshop for repair or maintenance whenever you need. You just have to fill in the suitable document “Decontamination declaration” which you can require writing an e-mail at info@greenstonengineering.com .You can to send it back to the same address or you can attach the printed module to the pump to be returned. Without this document our personnel is not authorized to repair the pump for safety reasons.
I NEED TO ORDER SPARE PARTS FOR A GREENSTONE ENGINEERING PUMP. ARE THEY IN STOCK? HOW DO I PROCEED
Yes, all the spare parts of Greenston Engineering standard chemical pumps are ready in stock, therefore we are able to guarantee a rapid and efficient service. The customer who needs to order the spare parts can request a quotation, specifying the number of the required part. For the not-standard pumps the spare parts will be supplied in a few days.